Popular Questions
Frequently Asked Questions
1. What internet plans do you offer?
We offer a range of dedicated internet plans with varying speeds and data allowances. Our plans include basic, standard, and premium options to suit your requirements and budget.
2. How do I sign up for your internet service?
You can sign up for our internet service by calling our customer support 0111 039 600. Our team will guide you through the registration process.
3. What equipment do I need for the internet connection?
You can sign up for our internet service by calling our customer support 0111 039 600. Our team will guide you through the registration process.
4. How long does it take to get my internet connection set up?
The time for installation depends on various factors, such as location and availability. We offer same-day-connection in most of our locations. Once you sign up for our service, we will schedule an installation appointment at your convenience. Our technicians will then come to your location to set up the internet connection and ensure everything is working correctly.
5. What are your customer support hours?
Our customer support is available 24/7. You can reach us through phone, email, or WhatsApp chat for any queries or technical assistance.
6. Can I upgrade or downgrade my internet plan?
Yes, you can upgrade or downgrade your internet plan at any time. Get in touch with our customer support, and they will assist you in making the necessary changes.
7. Do you have any data caps on your internet plans?
We strive to provide our customers with a seamless internet experience. All of our plans come with unlimited data usage. However, please refer to the specific details of your chosen plan for confirmation.
8. How do I pay my internet bill?
You can pay your internet bill through Mobile banking. We will provide you with the payment details once you register with us.
9. What happens if I move to a new location within your coverage area?
If you move to a location where our service is available, we can transfer your internet connection to your new address. Contact our customer support as soon as possible to arrange the relocation.